Frequently asked questions

This site is operated by Sunhouse Babysitting. We publish customer reviews here to make it easier for families doing due diligence to see what our clients say in one place. We disclose our affiliation openly — see the About page.

Yes. Every review on this site is from a verified Sunhouse Babysitting customer. Many are sourced from public Google reviews; others were submitted directly to us with permission to publish. If you spot something inaccurate, request a correction at Submit a review.

Sunhouse Babysitting has been operating in Vancouver and the Lower Mainland for over six years, serving thousands of families. Their current public rating is 4.7 stars. See Is Sunhouse Babysitting legit? for full details on vetting, insurance, service area, and how the agency works.

Every Sunhouse caregiver is screened in person before joining the roster. Vetting includes an interview, reference checks, and a criminal record check. Sunhouse curates a small, handpicked roster rather than running an open marketplace so the same standards apply to every sitter you’d be matched with.

Sunhouse Babysitting serves Greater Vancouver — specifically Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, the Tri-Cities, and Tsawwassen. If you’re outside that radius, contact the agency to check availability.

Online booking is available 24/7. Last-minute and same-day requests are supported, and several reviews on this site mention the agency confirming a vetted caregiver within hours. Office hours for direct contact are Monday to Friday, 9 am to 5 pm Pacific.

Rates depend on the type of booking (date-night, last-minute, recurring, event), the number of children, and the duration. For current pricing, check the main Sunhouse site — pricing isn’t published here so it stays accurate as the agency updates rates.

Yes. Many Sunhouse families build a relationship with one or two regulars from the roster and request them by name for future bookings. Recurring care arrangements are common and one of the reasons families return.

Sunhouse Babysitting is a sisters-led agency, founded in 2021 in Vancouver by Nicole and April Alana. The trust line on the main site is “thousands of families · 4.7 stars” — and yes, this site is operated by the same team. See the About page for our disclosure.

Yes to all three. Sunhouse handles last-minute requests, date-night care, wedding and event childcare, hotel babysitting for visiting families, and recurring nanny share arrangements. Specific service pages are on the main Sunhouse site.

Two options. The most useful for other families is leaving a public Google review on Sunhouse’s Google Business Profile — those are pulled into this site automatically. You can also submit a review directly via the Submit a review form, which we’ll publish here with your permission.